paulina2015-08-27T08:36:38+02:00Responses to complaints according to expectations of client and regulator. Difficult customer service. 15-16.10.15
paulina2015-06-12T13:03:46+02:00Amendment of 'P’ Recommendation – evolution or revolution? – 2nd EDITION 21-22.09.15
paulina2015-05-13T21:34:56+02:00Money laundering – latest changes, recommendations and experiences – 10.06.15
paulina2015-05-13T21:33:17+02:00Unfair market practice and abusive clauses in banking contracts -25.05.15
paulina2015-05-13T21:28:32+02:00Complaints remedy – how to wisely and effectively manage the complaint process. 2nd edition 14-15.05.2015
paulina2014-12-05T13:32:19+01:00Amendment of 'P’ Recommendation – evolution or revolution? – 11-12.02.2015
paulina2014-12-05T13:05:54+01:00Complaints remedy – how to wisely and effectively manage the complaint process. 2nd edition 19-20.03.2015